FAQs

How can I contact Moodify?
You can reach our customer service team at moodify365@gmail.com. We're happy to help with any questions you have and will get back to you within 24 hours.

Do you ship worldwide?
Yes, we ship worldwide from our warehouse.

Where do you ship from?
All orders are shipped from our warehouse in Hong Kong.

Can I change or cancel my order?
We start processing orders quickly to get them to you ASAP. To change or cancel your order, you must email us at moodify365@gmail.com within 12 hours of placing it. Unfortunately, we cannot accommodate changes or cancellations after this window.
Please note: You can always return your order for a full refund after you receive it.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.

When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

Will I be charged with customs and taxes?
The prices on our site are tax-free in Euros. As a result, you may be responsible for paying import duties, taxes, and customs fees once your order arrives in your country. These charges are determined by your local customs office and are the customer's responsibility. We cannot cover these costs and are not responsible for any delays caused by the customs clearance process. For more information, please contact your local customs office.